If you have any questions about your order at anytime, please email firstname.lastname@example.org
Tawny Illustrations is based out of Ontario, Canada. All orders usually take between 1 - 5 business days to process. Shipping times will very with different shipping speeds and location. Tawny Illustrations uses Canada Post for all shipping. Please see the Canada Post website to see approximate shipping times for each different shipping option.
Tawny Illustratons does not allow returns or refunds once product has shipped. However, if there is any issues with your order, please message us within 2 days of your orders arrival to report any damage.
Please keep in mind, once the product is shipped, it is out of our control. If you have any issues with shipping or delivery, please contact your nearest post office to inquire about your package and provide them with your tracking number.
Lettermail Shipping ( Free Shipping)
Free shipping is offered through Lettermail for items like stickers, prints, and some jewellery. Lettermail DOES NOT include tracking. If you would like tracking for your free shipping items, please contact us to purchase additional shipping. Lettermail can take 5 - 7 business days at arrive in Canada, 1 - 4 weeks to arrive to the US, and up to 2 months to arrive internationally.
VAT & Import Fees
As a small business Tawny Illustrations does not have a VAT number or cover Import Fees on ANY products for international orders. All Import fees fall on the customer for international orders outside of Canada.